Effective as of July, 2021
This Privacy Policy describes how we – Hi Bob Limited (together with its affiliates companies – “HiBob”, “we”, “our” or “us”) collect, store, use and disclose personal data regarding individuals (“you”) who: (i) visit or otherwise interact with our websites (“Visitors”), available at www.hibob.com or any other website, webpage, e-mail, text message or online ad under our control (collectively – “Sites”); (ii) use our cloud-based human resources management platform, via the Sites or mobile applications and any additional extensions whether as an end user (“users”) or as an administrator (“Admin”) on behalf of our business customers (“customers”; and together with the Sites – the “Service”).
Specifically, this Privacy Policy describes our practices regarding –
Your privacy is important to us, and we are strongly committed to making our practices regarding your personal data transparent and fair.
Please read this Privacy Policy carefully and make sure that you fully understand and agree to it.
You are not legally required to provide us with any Personal Data (defined below), and may do so (or avoid doing so) at your own free will.
If you do not wish to provide us with such Personal Data, or to have it processed by us or any of our Service Providers (defined below), please simply do not enter our Sites or use our Service. You may also choose not to provide us with “optional” Personal Data, but please keep in mind that without it we may not be able to provide you with the full range of our services or with the best user experience when using our Service.
This Privacy Policy pertains to HiBob’s practices as a “data controller”, where we determine the means and purposes for processing personal data. Where we process data on our Customers’ behalf, we act as their “data processor”, pursuant to our agreement with them (as further explained in Section 9 below). If you are a User of the Service on behalf of any of our Customers, we suggest that you contact your Admin with any questions or requests which pertain to your personal data processed by us on behalf of such customer.
This Privacy Policy forms part of our Terms and Conditions and our Customer Subscription Terms (collectively, the “Terms”). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Terms applicable to your use.
We collect various types of personal data regarding our Users as well as data regarding Visitors to our Sites. Such data is typically collected and generated through your interaction with us or our Service, through automatic means, or directly from you, from other Users, from our customers, or from other third parties (including Service Providers, as hereinafter defined).
Specifically, we collect the following categories of data (which, to the extent it relates to an identified or identifiable individual, is deemed as “Personal Data“):
User Data received from you: When you contact us or sign up to the Service and create your individual profile (“User Profile”), you may provide us with Personal Data. This includes your name, workplace, gender and position, contact details (such as e-mail, phone and address), account login details (e-mail address and passwords which are automatically hashed), image, as well as any other data you choose to provide when you use our Service, contact us, or interact with others via our Service. If you choose to sign up or login using your Google or Microsoft account, we will receive these and other details you might have listed there.
Once you are logged in to our Service, you (or your organization’s Admin) may submit various additional details and documentation concerning yourself or your relatives – depending on the requirements and settings by your Admin. This could include your employee ID, government-issued ID or national security number, information and documentation concerning your employment, compensation and benefits details, family status and details on your dependents and emergency contacts, bank account details, investment preferences and plans, and other information you or your organization choose to submit in order to further and more fully utilize the various features of the Service (collectively, “User Data”).
Data automatically collected or generated: When you visit, interact with, or use our Service, we may collect, record or generate certain technical data about you. We do so either independently or with the help of third party Service Providers (as defined in Section 4 below), including through the use of “cookies” and other tracking technologies (as detailed in Section 5 below).
Such data consists of connectivity, technical and aggregated usage data, such as IP addresses and general locations, device and application data (like type, operating system, mobile device id, browser version, locale and language settings used), date and time stamps of usage, the cookies and pixels installed or utilized on such device and the recorded activity (sessions, clicks and other interactions) of Visitors and Users in connection with our Service. In addition, phone calls (e.g. with our customer success or product consultants) may be automatically recorded, tracked and analyzed, for purposes including analytics, service-, operations-, and business quality control and improvements, and record-keeping purposes.
User Data received from our customers and Users: Our customers and Users may provide us with the contact details of their employees, team members and colleagues, in order for us to contact, invite or subscribe them as Users to our Service. Such data typically includes these individuals’ names, phone numbers and work e-mails.
Data received from other third parties: We may receive Personal Data concerning you from other sources. For example, if you participate in an event, webinar or promotion that we sponsor or participate in, we may receive your Personal Data from its organizers. We may also receive your contact and professional details (e.g., your name, company, position, contact details and professional experience, preferences and interests) from our business partners or service providers, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities, such as LinkedIn and other data sources.
User Data submitted via the Time and Attendance Module: Your organization may choose to utilize the optional Time and Attendance module, which provides an easy way for managing time attendance through the Service, including by punching a clock and entering a time log to the Service by using a geo-fencing technology indicating when a User has entered into a certain predefined geographical perimeter (“Auto Clock In”). In such case, should you use the Auto Clock In feature, certain limited geolocation information may be retained by us – however this will never be the precise geolocation of the User or of their mobile device when it is outside the pre-defined perimeter.
At your organization’s discretion, it may select to use the Time and Attendance module without the Auto Clock In feature, or configure it as “optional” for its Users, in which case you may switch it on or off via the “Settings” tab. By using the Auto Clock In, you hereby consent to the limited collection of the aforementioned data.
In any event, such data will only be processed by HiBob on behalf of your organization – our customer, in accordance with our Data Processing Agreement executed by us with a customer (to the extent applicable), any other agreements between us and such organization, and this Privacy Policy.
Data concerning service integrations: If, when using the Service, you or your Admin choose to integrate your organization’s Service account with a third-party service (and such service is supported by our Service as detailed in our Site), we will connect and integrate that third-party service to ours. The third-party provider of this integration may receive certain relevant data about or from your organization’s account (including User Data), or share certain relevant data from your account on their service with our Service, depending on the nature and purpose of such integration. Note that we do not receive or store your passwords for any of these third-party services (but do typically require your API key in order to integrate with them). If you do not wish your data to be shared with such third-party service(s), please contact your Admin.
Data obtained through Analytics Tools: We use analytics tools (e.g. Google Analytics) to collect data about the use of our Sites and Service. Analytics tools collect data such as how often Users and Visitors visit or use the Sites or Service, which pages they visit and when, and which website, ad or e-mail message brought them there.
Data obtained via the YourVoice Module. Your organization may choose to utilize the optional YourVoice module, which allows a secure and anonymous reporting mechanism of concerns related to workplace misconduct and/or harassment (“YV”). By using YV, you will be providing details of your appointed internal team member who is equipped to handle such claims (name, email, position in the organization and photo)(“Rep”). Please be aware that the information of such Rep may be maintained even after such Rep is no longer an employee of the Customer for the Customer’s purposes of maintaining a record of a claim submitted through YV.
If a User chooses to report any workplace misconduct and/or harassment via YV, such reporting individual will be requested to provide their personal email address (which will be encrypted to ensure anonymization in an anonymized form) for which any correspondence form the Rep on such matter will be received as well as a description of the claim and the category type of such claim (“YV Data”). YV Data shall also include a timestamp for the correspondence sent by and between the User and the Rep. The Customer may choose to archive a case once the case is closed and may either set a automatic deletion of closed and/or archived cases or may manually delete a particular case submitted via YV.
We use Personal Data as necessary for the performance of our Service; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Service, e.g. in understanding how our Service are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Service to you and others; providing customer service and technical support; and protecting and securing our Users, customers, Visitors, ourselves and our Service.
If you reside or are using the Service (i) in a territory governed by privacy laws under which “consent” is the only or most appropriate legal basis for processing Personal Data (in general, or specifically with respect to the types of Personal Data you choose to share via the Service), your acceptance of our Terms and of this Privacy Policy will be deemed as your consent to the processing of your Personal Data for all purposes detailed in this Privacy Policy. If you wish to revoke such consent, please contact us by email at support@hibob.com.
Specifically, we use Personal Data for the following purposes:
We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).
Data Location: Your Personal Data is maintained, processed and stored by us and our authorized Service Providers (defined below) in US, Europe, UK and Israel. We may also retain your Personal Data in other locations as reasonably necessary for the proper performance and delivery of our Service, or as may be required by law.
HiBob is headquartered in Israel, a jurisdiction which is considered by the European Commission to be offering an adequate level of protection for the Personal Data of EU Member State residents.
While privacy laws may vary between jurisdictions, HiBob and its affiliates and Service Providers are each committed to protect Personal Data in accordance with this Privacy Policy and customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in their jurisdiction. For data transfers from the EU to countries which are not considered to be offering an adequate level of data protection, we and the relevant data exporters and importers have entered into Standard Contractual Clauses as approved by the European Commission. You can obtain a copy of such Standard Contractual Clauses by contacting us as indicated in Section 10 below.
Data Retention: We will retain your Personal Data for as long as it is reasonably necessary in order to maintain and expand our relationship and provide you with our Service and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.
The retention period for the YV Data may vary between Customers as they can request different retention periods (subject to applicable law). In the event a Customer did not request a specific retention period, the data will be retained for the default period applicable to YV Data, all in accordance with our retention policy.
Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your Personal Data for any particular period, and we are free to securely delete, anonymize or restrict access to it for any reason and at any time, with or without notice to you.
If you have any questions about our data retention policy, please contact us by e-mail at support@hibob.com.
Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b)disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect the security or integrity of our products and services.
Service Providers: We may engage selected third-party companies and individuals to perform services complementary to our own. Such service providers include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, workplace misconduct and harassment reporting services, web analytics, e-mail distribution, marketing and monitoring services, session or activity recording services, remote access services, performance measurement, data optimization and enrichment services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, and our legal, compliance and financial advisors(collectively, “Service Providers“).
These Service Providers may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and enhancing our Service, and may only use it for such limited purposes as determined in our agreements with them. When our Service Providers contact you in order to offer or promote our Service, they may additionally interest you in their own services. Should you decide to engage in such activities with HiBob’s Service Providers, please note that such engagement is beyond the scope of HiBob’s Terms and Privacy Policy and will therefore be covered by our Service Provider’s terms and privacy policy.
Our Service Providers shall be deemed as ‘Data Processors’ in circumstances where HiBob assumes the role of ‘Data Controller’; and where HiBob acts as the Data Processor for our customer, the Service Provider shall be deemed our ‘Sub-Processor’ (as further described in Section 9 below). A list of our current Subprocessors may be found here.
Sharing Personal Data with our customers, their Users and service providers: We may share your Personal Data with the customer owning the account to which you are subscribed as a User (including data and communications concerning your User Profile). In such cases, sharing such data means that the account’s Admin(s) may access it on behalf of the customer, and will be able to monitor, process and analyze your Personal Data.
Your public User Profile will also be made available to other Users on the same account. If your organization adds any of its service providers to the Service, for example any pension fund, investment or financial advisors, then such service providers may also have access to your User Profile, and possibly to your User Data as well (depending on the privileges you or your organization grant them).
Any Personal Data you submit to areas in the Service marked as “private” may still be accessed, copied and processed by your organization’s Admin(s). Please note that HiBob is not responsible for and does not control any further disclosure, use or monitoring by or on behalf of the customer, that itself acts as the “Data Controller” of such data (as further described in Section 9 below).
Sharing your Feedback or Recommendations: If you submit a public review or feedback, note that we may (at our discretion) store and present your review to other users of our Sites and Service (including other customers). If you wish to remove your public review, please contact us at support@hibob.com. If you choose to send others an e-mail or message inviting them to use the Service, we will use the contact information you provide us to automatically send such invitation e-mail or message on your behalf. Your name and e-mail address may be included in the invitation e-mail or message.
Protecting Rights and Safety: We may share your Personal Data with others if we believe in good faith that this will help protect the rights, property or personal safety of HiBob, any of our Users or customers, or any members of the general public.
HiBob Subsidiaries and Affiliated Companies: We may share Personal Data internally within our group, for the purposes described in this Privacy Policy. In addition, should HiBob or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of any of its assets, your Personal Data may be shared with the parties involved in such an event. If we believe that such change in control might materially affect your Personal Data then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Service.
For the avoidance of doubt, HiBob may share your Personal Data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data at our sole discretion and without the need for further approval.
Our Sites and Service (including some of our Service Providers) utilize “cookies”, anonymous identifiers, pixels, container tags and other technologies in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience. For more information, Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall personal data, such as an IP address, previously indicated by a User. To learn more about our practices concerning cookies and tracking please see our Cookie Policy.
Service Communications: We may contact you with important information regarding our Service. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Service, billing issues, service changes, log-in attempts or password reset notices, etc. Our customers, and other Users on the same account, may also send you notifications, messages and other updates regarding their or your use of the Service. You can control your communications and notifications settings from your User Profile settings. However, please note that you will not be able to opt-out of receiving certain service communications which are integral to your use (like password resets or billing notices).
Promotional Communications: We may also notify you about new features, additional offerings, events and special opportunities or any other information we think our Users will find valuable. We may provide such notices through any of the contact means available to us (e.g. phone, mobile or e-mail), through the Service, or through our marketing campaigns on any other sites or platforms.
If you do not wish to receive such promotional communications, you may notify HiBob at any time by sending an e-mail to support@hibob.com, changing your communications preferences in your User Profile settings, or by following the “unsubscribe”, “stop”, “opt-out” or “change e-mail preferences” instructions contained in the promotional communications you receive.
In order to protect your Personal Data held with us, we are using industry-standard physical, procedural and technical security measures, including encryption as appropriate. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any Personal Data stored with us or with any third parties as described in Section 4 above. To learn more, please visit https://staging.hibob.com/security/ .
If you wish to exercise your rights under any applicable law, including the EU General Data Protection Regulation (GDPR) such as the right to request access to, and rectification or erasure of your Personal Data held with HiBob, or to restrict or object to such Personal Data’s processing, or to port such Personal Data, or the right to equal services and prices (each to the extent available to you under the laws which apply to you) – please contact us by e-mail at support@hibob.com.
Please note that once you contact us by e-mail, we may instruct you on how to fulfill your request independently through your User Profile settings; or may require additional information and documents, including certain Personal Data, in order to authenticate and validate your identity and to process your request. Such additional data will be then retained by us for legal purposes (e.g. as proof of the identity of the person submitting the request), in accordance with Section 3 above.
If you would like to make any requests or queries regarding Personal Data we process on your organization’s (our customer’s) behalf, please contact your organization’s Admin directly (as your organization is the “Data Controller” of such data – see Section 9).
Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing Personal Data: the “Data Controller”, who determines the purposes and means of processing; and the “Data Processor”, who processes the data on behalf of the Data Controller. Below we explain how these roles apply to our Service, to the extent that such laws and regulations apply.
HiBob is the “Data Controller” of Personal Data relating to its Visitors’, Admins’ and other business contacts at our customers, as well as of User Data consisting of profile and contact details, and usage, preferences, engagement and analytics data. With respect to such data, we assume the responsibilities of Data Controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “Data Processor”.
If any of our Users upload or submit to the Service Personal Data which relates to other individuals (e.g., by submitting their family members’ details), such data will only be processed by HiBob on behalf of our customer, which is the owner of the respective account, along with all other User Data processed on such customer’s behalf.
In such instances, our customer shall be deemed the “Data Controller” of such data, and HiBob will process such data on the customer’s behalf, as its “Data Processor”, in accordance with its reasonable instructions, subject to our Terms, our Data Processing Agreement with such customer (to the extent applicable) and other commercial agreements. HiBob’s Service Providers shall act as designated Sub-Processors in these instances. HiBob’s customer will be responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control).
If you would like to make any requests or queries regarding personal data we process as a Data Processor on our Customer’s behalf, including accessing, correcting or deleting your data, please contact your Admin directly.
Updates and Amendments: We may update and amend this Privacy Policy from time to time by posting an amended version on our Service. The amended version will be effective as of the date it is published. When we make material changes to these Terms, we’ll provide customer with notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending customer an email. Your continued use of the Service after the changes have been implemented will constitute your acceptance of the changes.
External Links: While our Service may contain links to other websites or services, we are not responsible for their privacy practices. We encourage you to pay attention when you leave our Service for the website or application of such third parties, and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to our Service.
Our Service is not designed to attract children under the age of 16: We do not knowingly collect Personal Data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Service, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any Personal Data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at support@hibob.com.
Questions, concerns or complaints: If you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your Personal Data held with us, please contact HiBob’s support at support@hibob.com, or our Data Protection Officer at dpo@hibob.com or at 28 Ben Avigdor St., Tel Aviv 6721848. If you are a GDPR-protected individual, you also have the right to lodge a complaint with an EU supervisory authority.
EU and UK Representatives: HiBob has designated representatives in the European Union and in the United Kingdom for data protection matters. Inquiries regarding our EU & UK privacy practices may be sent by e-mail to support@hibob.com or via mail as follows:
EU inquiries may be sent to:
Prighter (Re: Hi Bob Limited)
Schellinggasse 3/10
Vienna 1010
Austria
UK inquiries may be sent to:
HiBob (UK) Limited
Boundary House
91-93 Charterhouse St, London EC1M 6HR,
United Kingdom (Tel: +44 20 3455 5024)
If you are a GDPR-protected individual, you also have the right to lodge a complaint with the relevant supervisory authority in the EU or in the UK as applicable to you.
You can find our old privacy policy here